FAQ
WHAT IS YOUR MOQ (MINIMUM ORDER QUANTITY)?
For each style and color/print, the MOQ is 60 pieces. The MOQ per size is 20 pieces. Depending on how you place your order, our MOQ policies vary:
HOW LONG TO PRODUCE (LEAD TIMES)?
Custom Design: 3-4 weeks*
Worldwide shipping takes about 4-5 business days via DHL or FedEx.
HOW DO I START? HOW DO I ORDER SAMPLES?
The easiest way to order samples is to contact our sales department
CAN I DEVELOP MY OWN CUSTOM DESIGNS? CAN I MAKE ADJUSTMENTS TO YOUR READY DESIGNS?
Yes, you can develop your own custom designs. If you have your own designs and ideas, simply send us an email at brunnei.net. We will provide you with quick feedback to determine if your designs align with our capabilities.
IS YOUR PRODUCTION ETHICAL AND SUSTAINABLE?
Our production is always conducted ethically, and we prioritize sustainability whenever possible. To learn more about our ethical practices and sustainability initiatives, we invite you to read further information here
WHO ARE YOUR CLIENTS?
Respecting the privacy and integrity of our clients is paramount to us. While we adhere to our Terms and Conditions, which ensure the confidentiality of names, designs, and other sensitive information, we proudly showcase selected reviews on our homepage and Google Maps. These reviews are voluntarily shared by clients who have experienced working with us, offering insights into their positive experiences.
WHAT ARE YOUR PAYMENT TERMS?
Our payment terms are as follows: a 50% deposit is required upfront, and the remaining 50% is due before delivery. You have the option to make payments through PayPal, which also allows you to link your credit card. Bank transfers are also accepted.
WHAT ARE YOU SIZES? DO YOU HAVE SIZE CHARTS?
Our women’s and men’s collections range from XS to XL. For kids’ collections, we offer sizes starting from 2 years up to 10 years. To assist you in finding the right fit, we provide size charts for each category:
HOW ARE MY DESIGNS SAFE?
In our Terms & Conditions we have a segment about Confidentiality (NDA) which protects your Intellectual Property (IP) such as information about you, your business and your designs. You can read our full T&C here.
WHAT ARE YOUR TERMS & CONDITIONS
Please read here
IS BULK PRODUCTION A MUST IF I SAMPLE WITH YOU?
No, there is no obligation to proceed with bulk production even if you sample with us. We respect your decision to determine the next steps for your brand
